Terms of Service and Policies

Refund Policy

We are committed to providing exceptional service and support. If you are not satisfied with your results after 90 days of active participation, we will review your account to determine eligibility for a partial refund based on services rendered. 

To request a refund, clients must:

- Have completed all onboarding steps

- Submitted all necessary documentation on time

- Consistently participated in the monthly process (disputes, updates, communications)

We do not offer refunds for services already rendered, setup fees, or non-participation.  

Please contact us at [email protected] with your request and include your full name, account email, and reason for the refund request.

Terms of Service:

Welcome to The Lopez Legacy Group. By enrolling in our credit improvement services, you agree to the following terms:

1. Services Provided:  

We offer credit education, dispute assistance, credit report audits, and coaching to help you improve your financial profile. We do not guarantee specific results or score increases.

2. Monthly Billing: 

You will be billed monthly only after services have been initiated. You may cancel your service at any time by emailing [email protected] at least 3 days before your next billing cycle.

3. No Upfront Fees: 

In compliance with the Credit Repair Organizations Act (CROA), we do not charge any fees until services have been performed.

4. Client Responsibilities:

Clients must provide all requested documentation and access to credit reports for services to begin. We reserve the right to pause service if the required information is not provided.

5. Privacy & Security:

We maintain strict confidentiality of all client information and use secure systems to manage your data. Please review our full Privacy Policy for more details.

6. Contact Information:

If you have questions about these terms, please contact us at [email protected] or 855-459-3040.